DW35
2nd Level Technical Consultant (Chesterfield MSP) 
£26,000 - £30,000 Per Annum (Subject to Experience)
The successful candidate should have worked previously within a technical role for an IT support business, value added reseller or managed services provider, and aspiring to develop their career and skills by expanding their work experience to the next level. Suitable candidates will already work in a service desk environment and have some onsite and possibly project level exposure and now seeking to develop their technical experience further (subject to current level). 

Additionally, the successful candidate will have shown dedication to their professional development by achieving industry recognised qualifications such as CompTIA accreditations or Microsoft MCP / MCSE and have direct experience of working with common MSP tools and technologies, such as Autotask, ConnectWise, Kaseya, Zendesk, VMware, AWS, Azure and Office 365.

The role will be based at my clients' offices in Chesterfield (Derbyshire), working as part of the technical consultant team sharing the full spectrum of IT tasks/responsibilities to support my clients' customers across the midlands (mainly managed by remote access however on-site visits may be required) and will include working with and therefore requires experience of; 
  • Diagnosing and resolving IT issues with Microsoft Windows 7, 8 and 10, Microsoft Office 2010, 2013, 2016 or other Support over phone, remote and onsite.
  • Implementation/Migration/Administration of Windows Server 2008, 2012, 2016 server including: Active directory, DHCP, DNS, NTFS permissions, DFS 
  • Implementation/Migration/Administration of security products such Firewalls, AV & Anti-Spam Solutions
  • Implementation/Migration/Administration of Office 365 / Exchange Server
  • Respond to escalated tickets and identify and implement solutions
  • Liaise with 3rd party vendors
  • Identify and suggest possible improvements on procedures & products
  • Create and update technical documentation and manuals
  • Manage and maintain internal and client backup processes
  • Plan and oversee projects
My client is looking to invest in the technical consultant team, to support the recent business growth and future ambitions and therefore this role has great scope for progression in the future.  

Finally, as the core link between my client and their customers, the successful candidate will be able to demonstrate excellent communication and customer service skills.
APPLY NOW... CALL 020 3372 5075 EMAIL hello@wellingmsp.com
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